generator installation process

Because concrete work is weather-dependent, we can only schedule your generator slab installation a few days in advance. We pour multiple slabs each day, so we’re unable to provide an exact arrival time.

Please note: You do not need to be home during the slab installation.

It's important to remember that changes to the generator location cannot be made at or during the slab pour. If you need to request a location change, please contact us as soon as possible.

Changes to the generator location cannot be made at or during the pad installation appointment. If you need to request a location change, please contact us as soon as possible. Additional fees may apply.

Please ensure we can access the area where the generator pad will be installed.

If you have pets in the back yard, please contain them during the pad installation. You will also need to keep pets from stepping on the pad until it has dried.

Standard installations typically take between 4-5 hours from our arrival time.

If “Extra Distance” charges are listed on your quote, please note that the installation may take longer due to the increased distance involved.

For safety reasons, both gas and electricity will be turned off for a period of time during your generator installation. This allows our licensed technicians to safely connect the generator to your home's systems.

For the safety and efficiency of the installation, someone 18 years or older must be home during the entire generator installation. This ensures that we can review any last-minute details with you, address any questions you may have, and provide you with important operational information once the installation is complete. It also allows us to access areas of your home, such as the electric panel, if needed.

During the generator installation, we will need access to the electric panel, whether that is inside your home, garage, or another area.
 

If your quote indicates that electric will be run through the attic, we will also need access to the attic for the entire duration of the installation.

Additionally, once the gas is turned back on, we will need to access any gas-powered appliances such as the water heater, gas fireplace, or other similar units to relight the pilot lights.

At Houston Equipment Repair, we make the process easy by handling your generator registration for you. Once your installation is complete, we will ensure that your generator is registered with Generac. 

After the generator is installed, our team will run the generator for a couple of minutes to ensure that all electric and gas connections are secure and functioning properly. We will also:

• Go over the basic functions of the generator to ensure you understand how to operate it.
• Set up the Wi-Fi monitoring so you can track your generator’s performance in real-time.
• Answer any technical questions you may have about your generator’s operation.
   

If you purchased the Smart Start Service, we will leave the generator running with the full load of your home and show you how to manually turn off the generator once the 25-hour period is complete.