generator installation process

If you’re looking for a quick and accurate quote, complete our online form and upload the requested photo. Once we receive your submission, our team will review the details and provide a written quote and installation site plan within 3 to 5 business days. 

We don’t believe in high-pressure sales tactics so we don't hire sales people. We understand that some customers may prefer a personal review of the generator placement and installation process, so if that’s the case, we’re happy to arrange an appointment to visit and go over all the details with you.

Stop by our Generator Showroom in Tomball for a personalized consultation with one of our owners. This is the perfect opportunity to see the equipment up close, ask questions, and get a feel for which generator best fits your needs. We’ll walk you through the features and benefits, helping you make an informed decision before you buy.

To move forward with scheduling your generator installation, an approved quote and paid deposit are required. Once these steps are completed, we can confirm your installation date and begin preparing for the seamless setup of your new generator. 

When we reach out the week prior to your installation, we’ll also confirm any enhancement options you’d like to include. These may include:

• AC Soft Start
• Whole Home Surge Protector
• 10-Year Extended Warranty
• Cellular Monitoring Module
• Gas Meter Upgrade
   

If you were unsure about including any of the enhancement options when you signed your quote, we encourage you to take some time now to review their benefits. This will help us ensure that we have the necessary products in stock and ready for your installation. Visit our Generator Installation Enhancements page for more details. 

Payment is due on the day of installation, and we offer several payment options for your convenience:

Accepted Payment Methods:

• Cash 
• Personal or Cashier’s Check – Make payable to Houston Equipment Repair 
• Card Payment – Pay via the secure Invoice Link in your invoice email. (3.5% processing fee applies)
• Financing – A Sales Slip will be emailed to you from Synchrony Financial on the morning of your installation. Your signature is required to complete the transaction. (3.5% processing fee applies)

If you’re interested in financing your generator purchase, you can apply through Synchrony Financial by clicking the link below. 

Financing Options Include:

• 0% interest for 6, 12, or 18 months
• 5.99% interest for 27 months
• 7.99% interest for 88 months

Wi-Fi monitoring is included for one year with our standard standby generator installation package. This feature allows your generator to connect to your home’s 2.4 GHz Wi-Fi network using the onboard control panel.

To complete the setup during installation, you’ll need to provide your Wi-Fi network name and password. Your lead installer will use this information to connect the generator to your network—it is only accessed during your installation appointment.

Important Notes:

• Only 2.4 GHz Wi-Fi networks are supported (not 5 GHz).
• A strong and stable signal near the generator location is important for consistent monitoring.
• If the generator is too far from the router, a Wi-Fi range extender may be needed.
• Cellular Monitoring Modules are available for an additional fee. 

Before your generator installation can proceed, approval is required for the transfer switch from CenterPoint Energy. This ensures the proper integration of your generator into your electrical system and will be handled by Houston Equipment Repair.

To submit the approval request, we will need your electric meter number, which can be found on the front of your electric meter. An example will be shown on the Final Details Form for reference when your are completing the form. 

Entergy, Mid-South, and other electric providers do not require approval.

If you ever have any questions or concerns regarding your generator, please don’t hesitate to contact us right away. Our team is always here to assist you and ensure your generator is running smoothly.

Break-In Maintenance

After the initial installation, a generator requires break-in maintenance within the first 25 hours of run time. This service helps extend the life of your generator by clearing out initial contaminants and confirming the system is operating smoothly from the start. Our Smart Start Service ensures your new generator is fully optimized and ready to perform from day one.

Annual Maintenance

To keep your generator running reliably year after year, annual maintenance is essential. Regular maintenance helps prevent unexpected failures, ensures peak performance, and keeps your manufacturer warranty valid.

As an Authorized Generac Warranty Partner, Houston Equipment Repair is fully certified to perform all warranty-related service and repairs on your Generac home standby generator.