generator service & monitoring

Smart Start Service is a specialized procedure that fast-tracks your new generator’s break-in process. It involves running the generator under controlled conditions to simulate extended use, allowing the engine to settle properly before an actual power outage.

This service is scheduled a few days after the generator installation—well before you need to rely on your generator during an outage. 

Without proper break-in, new generators aren’t ready for long, continuous use. 

Smart Start Service:

• Ensures the engine components properly seat and wear in
• Removes harmful metal particles early, reducing wear
• Increases reliability during extended outages—up to 200 hours of run time
• Prevents unexpected failures when power is critical
• Helps maintain your warranty by following manufacturer guidelines

After Installation:

We run your generator continuously for 25 hours under full home load. This controlled break-in allows the engine to settle, circulate oil, clear metal debris, and form proper seals—while identifying any factory issues early.

Completion of Test Run:

You’ll then switch back to utility power, letting the generator cool down to protect internal parts and prepare it for a thorough inspection.

Break-In Service:

A certified Generac technician performs the critical 25-hour break-in service, including an oil change, valve adjustment, and system inspection. See our service checklist for more details.

• Oil and Filter Change
• Fuel Leak Test
• Air Filter Inspection and Replacement
• Inspection and Adjustment of Valves
• Cooling System Inspection
• Belts and Hoses Inspection
• Sediment Trap Inspection and Cleaning
• Spark Plug Inspection and Replacement
• Transfer Switch Load Test
• Battery Inspection and Load Test

24/7 monitoring is a remote system that continuously tracks the status, performance, and health of your standby generator. It alerts both you and our service team of any issues—such as low battery, missed exercise cycles, or faults—before they turn into problems.

Important Notes:

• Monitoring is only available for Generac Standby Generators
• Only 2.4 GHz Wi-Fi networks are supported (not 5 GHz).
• A strong and stable signal near the generator location is important for consistent monitoring.
• If the generator is too far from the router, a Wi-Fi range extender may be needed.
• Cellular Monitoring Modules are available for an additional fee. See pricing below.

Monitoring is always on, 24 hours a day, 7 days a week. The system begins working as soon as your generator is installed and connected to the monitoring service. Renewing your monitoring subscription every year means we're keeping a constant eye on your unit even when you're not home.

With real-time insights and alerts, 24/7 monitoring helps you:

• Catch issues before they cause a failure during an outage
• Avoid costly repairs with early intervention
• Ensure your generator exercises regularly and stays ready
• Enjoy peace of mind knowing your generator is always being watched
• Reduce downtime by allowing faster, targeted service if needed
   

Don’t wait until the lights go out to find out there’s a problem. Let us monitor your generator around the clock so it’s ready when you need it most.